FAQ

If you can’t find an answer to your question contact us 

Do I have to download any software?
No! There is no software to download, LearnEzi is a hosted on-demand LMS. You can build, deliver and track training from anywhere you have access to the internet.

What are the minimum system requirements to use LearnEzi?

  • An Internet connection
  • Web browser:
    • Internet Explorer 7+
    • Firefox 2+
    • Safari on Mac 1.2+
    • Google Chrome
  • Javascript and Cookies enabled
  • Flash Player 9+
  • While not a requirement LearnEzi is best viewed using a minimum screen resolution of 1024×768

Will the LearnEzi team build my training courses for me?
Yes, Our custom content development services can assist you by creating all types of learning material for easy upload into the LearnEzi LMS. You can see our content portfolio here. If you would like to speak to us in detail about our content development services contact us .

I can’t login?
If you have your password right and you cant login you most likely do not have Javascript and Cookies enabled in your browser. These are required by LearnEzi to operate effectively.

Do I have to sign up to a long-term contract?
No. All of the LearnEzi license options are based on a monthly fee and you can cancel at anytime.

How do I pay for my LearnEzi license?
Payments and invoices are processed on a monthly basis. Payments can be made via bank payments or via VISA and MasterCard which are processed using the secure a Payment Express gateway.

How much does it cost?
See pricing

How do I cancel my LearnEzi service?
To cancel your LearnEzi license simply send an email to support [at] LearnEzi.com. Your account will be cancelled from that point on and there will be no further charges. There is no part month refund for time not used.

Do you provide phone support?
Yes. Phone support is available based on the support plan applicable to the pricing plan you select. However we do prefer to manage support requests by email as it allows us to more efficiently track all issues. We aim to acknowledge all support requests within 6 hours and resolve critical issues within 48 hours.

Are my training modules, user profiles, test results etc safe and secure?
Yes. All LearnEzi accounts are password protected and when your online using LearnEzi you’re protected by a SSL (HTTPS) secure connection. Our core database and servers are hosted in a world class data center in Sydney and managed by Rackspace. We also use Amazon’s S3 storage technology to store and serve uploaded files.

Are my training courses backed up regularly?
Yes. LearnEzi has a contract with our service provider Rackspace to provide daily offsite backups.

Where are the LearnEzi servers located?
The LearnEzi servers are hosted and professionally managed by Rackspace in their Sydney (Australia) Data Center. You can read about their Zero-Downtime network/ data center and what makes Rackspace the best place to host mission-critical websites.

What’s an Active user/ Unique login?
An “active user” or “unique login” is any trainer or trainee who signs in during the billing period. Once a user has become “active” for the 30 day period, there is no limit to the number of times they can login.
Many customers find that they only need 50% of their total trainee population under a plan. For example, if you have 500 trainees in or outside your organization, then a 100-user plan should cover you depending on the frequency of training.

What forms of payment do you accept?
There’s no setup fee or credit card required to trial LearnEzi for 14 days. When you’re ready to upgrade your account we accept payment via Visa or Mastercard. Payment by bank transfer can also be arranged.

What if I need Salesforce.com or Single Sign On Integration?
Please contact us  for a specific quote if you require these items.

How easy is it to get started with LearnEzi LMS?
You can start working with LearnEzi immediately, since there's nothing to download or install and you can create your courses by reusing your material (Videos, Presentations, Documents etc) or any other publicly available information on the Internet.

Do I need such a tool?
If your organization is serious about training its employees or customers then the answer is yes. Online training can be used in conjunction with your current training process or even as a complete replacement.

There are a variety of benefits when you move to online training such as: reduced costs, reproducibility of training, no time or place restrictions and comprehensible reporting on who was trained in what.
There are a few additional usage scenarios in which you might find it handy; for example, if you want to create and sell your own courses to end-users. We offer all the capabilities you need to create courses, integrate with WordPress and sell your courses.

Will this LMS work for my industry?
LearnEzi can be used in a wide range of industries that need to offer some sort of training. These include but are not restricted to: Education, Retail, Manufacturing, Construction, Public sector, Arts and Entertainment, Mining, Hotel, Non Profit, Marketing and Advertising, Law, Finance and Accounting, Real Estate, Health Care, Well-being and Non-profits. Actually, almost all industries can make use of some good training.

Can I share my courses with non-registered users?
Absolutely! You can get a share link for each course that allows an end-user to complete it without having to register first.

Is it secure?
Yes, it is as secure as it gets. All data is transmitted over a secure and encrypted channel. People cannot share your material with their URL since it is expires after a few minutes.

Can I sell my Courses?
Please contact us  for a specific quote if you require to sell courses.

Can I give certifications for completed courses?
Yes. You can assign a certification to a course. Each user that completes the course will get the related certification. It is easy to design a certification or use one of the pre-made ones.

Can I use my own domain?
Absolutely! You can select a LearnEzi based domain or you can map your own domain.

Can I create Tests and Surveys?
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Can I communicate with my users?
Yes. LearnEzi comes with effective communication tools. You can set global announcements for everyone to see. You can also send direct messages to individuals or groups of users. You can also setup automated emails to be sent to end users on special events (for example, you can send a 'congratulations' email every time a user gets a certification).

Who are you?
You are in good company! LearnEzi is built by the team at Learning Exponents Pty Ltd. www.learnex.com.au . We live and breathe learning solutions and have been in the field for over a decade now.


 

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